Return and Refund Policy

Return Policy

1. Return Eligibility
2. Returns and exchanges are applicable only to select products. Detailed return eligibility and conditions are provided on the respective product pages. For most eligible products, the standard return window is 3 days from the date of delivery.
3. How to Initiate a Return or Exchange
4. To initiate a return or exchange, customers must contact us at trufinsh.help@gmail.com within 3 days of receiving the order. Please provide the following details:

• Order number
• Reason for the return or exchange
• Clear photographs or videos of the product and the issue, where applicable

1. Eligible Reasons for Return
2. Returns may be accepted for eligible products in cases such as:

• Quality mismatch
• Incorrect size
• Incorrect color or design
• Missing items
• Wrong items received
• Damaged items

1. Product-specific exclusions and eligibility conditions will be mentioned on the respective product pages.
2. Product Condition
3. Products must be unused and returned in their original condition, including original packaging, tags, and accessories, wherever applicable. Returns that do not meet the applicable conditions may be rejected after inspection.
4. Return Pickup and Self-Shipping
5. If pickup service is available at your location, the product will be picked up after the return request is approved. If pickup service is not available, you may be required to self-ship the product to the return address provided by us.
6. Return or Exchange Charges
7. Return or exchange charges may apply on a case-by-case basis. Any applicable charges will be communicated to the customer before the return is processed.
8. Product-Specific Return Conditions
9. Return and exchange eligibility may vary by product. Customers are advised to check the return information provided on the respective product page before placing an order.

Refund Policy

We accept refund requests for eligible products in cases including:

• Quality mismatch
• Incorrect size
• Incorrect color or design
• Missing items
• Wrong items received
• Damaged items

Once the returned product has been picked up or received and successfully inspected, the refund will be processed to the same payment method used for the original transaction.

Approved refunds are generally processed within 5–7 working days after the returned product has been picked up or received and the return has been approved.

The time taken for the refund amount to reflect in the customer's account may vary depending on the payment provider or bank.

How to Request a Return or Exchange

To request a return or exchange, please email us at trufinsh.help@gmail.com within 3 days of delivery.

Please include:

• Order Number
• Reason for Return or Exchange
• Supporting Photographs or Videos, where applicable

Requests submitted after the applicable 3-day return window may not be accepted.